#Kobo tablet repair series
#Kobo tablet repair zip

1 freephone call from me, email with 10 questions within 10 mins, i replied within 10 mins, email asking me to send it to the netherlands later the same day. I've seen lots of complaints about kobo customer service, but I have to say they've been very quick. gonna try and get a replacement from my retailer first. Thanks taming.yes I got that email from from kobo.i replied and they want me to send my kobo to the s gonna cost a bloody fortune.£32 (50 CAD). However, even if that is all true, they still needed all the information in the 10 questions above before they could make the determination to have me send the device for replacement consideration. I opened a ticket on Sunday, it went to Tier 2 on Monday, and the same day, they provided me with the information to return the device for examination/exchange.ĭid I get special handling? Maybe, after all I have been around for a long time and I am known to Kobo staff. I believe that providing the most complete information you can, from the beginning, will expedite the process. Someone new would pick up the file, and it ws like starting over from the beginning.

#Kobo tablet repair series

In the past, folks have reported that they had a whole series of emails and that information needed was scattered throughout them. It might just save you some time and back and forth emails. I would copy in the questions, numbers and all.

When I was in the process, they wanted the pictures even though mine was not a problem that showed up in a picture. Note that they will want a scanned copy of the receipt that has the date etc. Have you provided a picture of the device already? (Please attach a picture of both the front and back of your device) Did you also purchase an extended protection plan from Kobo?ġ0. Where and when did you purchase your Kobo eReader? (Please attach a scanned copy of your proof of purchase)ĩ.

What is your Kobo account email address?Ĩ. (Due to signature requirements, PO Boxes are not accepted)Ħ.

#Kobo tablet repair zip

What is your mailing address? Please include the street, city, state, country and zip code. If the color your purchased is not available for replacement, are you willing to accept a different color?ĥ. On the Kobo Vox, please look at the sides.)ģ. What colour is your Kobo eReader? (On the Kobo Original, Kobo WiFi, and Kobo Touch please look at quilted back. What model of Kobo eReader do you own? (Kobo Original, Kobo WiFi, Kobo Touch, Kobo Vox)Ģ. The questions they seem to want answered (beyond a complete description of the problem and the steps you have already taken to try to fix it) are:ġ. You may find it easier to just answer them in your initial email. Unless the UK process is different, write to At some point they will need 10 or so things/points of information. You probably will have to open a help ticket with Kobo.